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Day One 15th March 2010 - Maximising Opportunities for Cost-Savings and Increased Efficiencies with Managed Services



  • 08.30

    • Registration and Refreshments + Speed Networking

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  • 09.10

    • Chairman's Opening Remarks

  • Junaid Naser, Senior Manager, Analysys Mason
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    • KEYNOTE SESSION - MAKING A DIFFERENCE WITH MANAGED SERVICES

  • 09.15

    • Achieving Operational Excellence with a Managed Services Partner

  • Philippe Luxcey, CEO, Orange Uganda

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    • Developing a high-quality, low-cost operation
    • Streamlining network operations with a common set of processes
    • Reducing costs by employing new business models for network operation and maintenance
    • Leveraging the global technical expertise of the MS partner
  • 09.40

    • Successful Business Transformation with Managed Services

  • Thierry Langlais, Vice President, Managed Services Division,, Europe, Middle East, Africa and India, Alcatel-Lucent

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    • Consolidating for growth and expansion
    • Preparing the next generation deployment -Enriching customer quality of experience
  • 10.05

    • Global Market Overview: Forecasts and Trends in Managed Services

  • Paul Merry , Principal Analyst, Informa Telecoms and Media

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    • Understanding the key trends in MS and relating them to your business?
    • Specific focus on growth markets
    • What can growth markets learn from developed markets?
    • Future strategy and market outlook
  • 10.30

    • Is it Possible for One Vendor to Manage Another Vendor's Network?

  • Ray Hassan, VP Services Middle East, Ericsson

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    • Outlining the challenges and opportunities of managing another vendor's equipment
    • What are the advantages for vendors and operators?
    • How can it work?
  • 10.55

    • Refreshments and Exhibition Visit

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    • WHY MANAGED SERVICES MAKE GOOD SENSE FOR GROWTH MARKET OPERATORS

  • 11.35

    • Managing Your Performance: Quality Makes Value

  • Joe So, VP of Global Technical Service Department, Huawei

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    • Multi-vendors, Multi-issues
    • New marketing ideas develops into network problems
    • Sustainable and stable network quality & customer perception
  • 12.00

    • Key Drivers for Entering a Managed Service Partnership

  • Frank Vernieuwe, Director of Operations - Deployment and Maintenance, Wataniya Telecom Algeria

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    • Maintaining the network to provide top quality for customers
    • Keeping pace with rapid subscriber growth
    • Avoiding an exploding headcount to meet the demands for quality
    • Optimising OPEX
    • Aiming to be "best in class"
  • 12.25

    • Do Managed Services Really Deliver Good OPEX Savings?

  • Mian Mutti Ur Rehman, Costing and Regulatory Economist, Mobilink

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    • Demonstrating the cost savings resulting from a MS partnership
    • How are the savings achieved?
    • Would the savings be possible without a MS partner?
    • Do the OPEX savings outweigh the initial capital investment?
  • 12.50

    • Optimising the Value of Operators' Network Investments

  • Salman Albadran, CTO, VIVA, Kuwait

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    • Enabling operators to focus on core business while the network is managed and optimised
    • Ensuring network resources and subscriber traffic are functioning reliably
    • Enabling the operator to deliver a world-class service
    • Network process re-engineering and optimisation
    • Boosting the resilience and robustness of the network
    • Reducing operational downtime
    • Achieving 100% network visibility to proactively maintain quality of service
    • Enhancing operational efficiency
  • 13.15

    • Lunch

  • 14.30

    • The role of a Managed Services Partner when Migrating to 4G Technologies

  • Nuno Melo, General Manager - Managed Services EMEA & APAC, Motorola

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    • The financial, technical, time and people risks involved
    • How to minimise the time to market while ensuring your key indicators are met
    • The strategic decision to outsource the design, supply and deployment of a next generation network
    • Aligning The Managed Services Provider to your goals
    • Leveraging partner’s expertise in delivering 4G technologies
    • Case studies
  • 14.55

    • Tapping into Expertise as Technology Evolves

  • Sunil Prashara, Head of Sales for Global Services, Nokia Siemens Networks

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    • Leveraging the global infrastructure of a managed services partner to get to market smoothly and quickly at a competition-critical time
    • Moving away from technological focus in order to market advanced and superior services direct to consumer
    • Spreading risk and demanding quality of service; but when will advanced network deployments pay for themselves?
    • leveraging partner's expertise in delivering cutting-edge technology
  • 15.20

    • Panel Discussion: Shifting the Mindset : Viewing Technology as the Enabler, Not the Unique Selling Point (USP)

  • Ray Hussan, VP Services Middle East, Ericsson
  • Ashar Hayat Siddiqui, Head Of Engineering South, Warid Telecom, Pakistan
  • Dan Knox, Director, GSM Systems
  • Vikas Arya, Head National O&M Department, Sistema Shyam TeleServices, MTS India
  • Keith Donahue, Vice-president, Global Network Services, Aviat Networks

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    • Has the building, operation and management of the network really become a non-core function?
    • Conveying the message down the company
    • Increasing brand equity and reducing subscriber churn with a focus on customer-facing activities
    • Enabling flexibility and responsiveness to customer demands
    • What is the operator's USP?
  • 15.45

    • Cost Optimisation and Enabling Business Growth at the Same Time

  • Jamal Faraj Al Nahdi, Director (acting) Qatar Data Centre, Qtel
  • 16.10

    • Refreshments and Exhibition Visit

  • 16.40

    • Managed Service 2.0 - Changing the Paradigm Again!

  • Akshay Lamba, Chief Architect and Head of IT Strategy, MTS India

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    • Birth of managed services was due to cost arbitrage created by operational efficiencies
    • The focus was to enable organizations to do more in a given amount of resources
    • MS 2.0 extends the paradigm into creating value through revenue enhancements
    • Two primary revenue enhancement techniques - Joint go-to-market initiatives and either opening new market segments or increasing penetration in current market segments that you operate in
    • A look into how MTS India is leveraging their IT partnerships to create operational efficiencies and value to the business
  • 17.05

    • Avoiding the Fear of Failure of Introducing New VAS

  • Sunzay Passari, Loop Telecom

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    • Working with the experts
    • Realising the time to market advantage
    • Managing financial risks
    • Offering niche products for key target markets
    • Managing the resource requirements
  • 17.30

    • Panel Discussion: Leveraging Managed Services for Maximum Impact on the Top Line

  • Sunzay Passari, Loop Telecom
  • Ambar Sur, VP Managed Services, Comviva
  • Akshay Lamba, Chief Architect and Head of IT Strategy, MTS India
  • Joe So, VP of Global Technical Service Department, Huawei
  • Thierry Langlais, Vice President, Managed Services Business Development, Europe, Middle East, Africa and India, Alcatel-Lucent

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    • how can managed services contribute to top line growth?
    • working closely with a partner for maximum impact
    • leveraging partners' expertise
    • what are the key areas for increasing revenues with a MS partner?
  • 18.00

    • Close of Day One