Operator
RegulatorDay Two 16th March 2010 - Best Practice for Managed Service Partnerships
- 09.20
- Matthew Glynn, DLA Piper
Chairman's Opening Remarks
KEY STEPS TO A SUCCESSFUL MANAGED SERVICE PARTNERSHIP
- 09.30
- Hatem Bamatraf, Senior VP, Network Development, du
- Looking for a partner with proven expertise and developing this key benefit of MS as opposed to learning the process for yourself
- Selecting a partner who will provide you with the flexibility to change your business and expand as appropriate
- Ensuring that you identify with your partner - opting for a partner with matching value-sets and a similar approach to employees for a good long-term partnership
- Manage the differences in approach between operator and vendor in broadcasting
Navigating the Complex Process of Managed Service Partner Selection
- 09.55
- Ahmad Al-Ghanmi, Director, Technology Business Alignment, Zain Saudi Arabia
- Opex only - fixed fee
- Shared capex
- TCO + opex
- Not all about Opex and Capex - look at the whole business model
- Performance-based and revenue-based business models
Selecting the Right Business Model for your Requirements
- 10.20
- Matthew Glynn, DLA Piper
- Vital points to factor into the agreement
- Ensuring both parties are clear on expectations
- Ensuring proper communication between operator and supplier
- Establishing and agreeing on the KPIs
- Negotiating the SLAs
Getting the Contract Right
- 10.45
Refreshments and Exhibition Visit
- 11.20
- Bassam Al-Ibrahim, Technology Vendor Manager, Vodafone Qatar
- Establishing a transparent exchange of information from the outset
- Setting clear goals and ensuring the operator has disengaged from how to reach them
- Fixing clear boundaries but allowing for flexibility within the framework
- Defining what is most important for the users and serving them as a key focus
- Working out how to get the best out of your partners
- Successfully managing the KPIs
Optimising the Interface between Operator and Vendor
- 11.45
- Shankar Halder, CTO, Access Network Group, Telemedia Services, Airtel/Bharti
- Gareth
- MS partnership as an innovative and unique model to meet growth and transformation
- Increasing the competitive edge, accelerating time to market for new and innovative services and improving customer experience
- Managing the transformation effectively by:
- - Ensuring business continuity
- - Building trust and initiating transformation
- - Improving performance for growth
- The Bharti Airtel - Alcatel-Lucent case study - transforming Bharti Airtel’s broadband and wireline service
Transforming the Business with a Managed Service Partnership
- 12.10
- Vikas Arya, Head National O&M Department, Sistema Shyam TeleServices Limited, MTS India
- transforming to take advantage of market growth opportunities
- accelerating deployment of next generation services
- building advanced, scalable operations covering resources, processes, tools
Challenges of a Greenfield Operation and How to Address Through Multi-vendor Managed Services
- 12.35
Lunch
- 14.00
- Panel Moderator: Jeremy Foster, Marketing Director, Ericsson Middle East
- Panellists:
- Ashar Hayat Siddiqui, Head Of Engineering South, Warid Telecom, Pakistan
- Hatem Bamatraf, Senior VP, Network Development, du
- Ahmad Al-Ghanmi, Director, Technology Business Alignment, Zain Saudi Arabia
- Hinal Patel, DLA Piper
- Bassam Al-Ibrahim, Technology Vendor Manager, Vodafone Qatar
- Analyzing the risks of end-to-end outsourcing
- Addressing the uncertainty for existing staff
- Avoiding "over sub-contracting"
- Loss of knowledge as the know-how leaves the operator
- Managing the SLAs
Panel Discussion: What Can Go Wrong and How to Prevent it Happening
ADDRESSING STAFFING ISSUES TO GET THE MOST FROM THE MANAGED SERVICES AGREEMENT
- 14.35
- Iqbal Noor, VP Recruitment and Training, Human Resources, du
- Why Managed Services at all - communicating the decision to employess
- Calculating the costs of transferring the function to a managed services agreement
- Assessing the impact on staff
- Making the transition for staff easier
- Ensuring staff remain positive and optimistic
Overcoming Staff Concerns During the Implementation ofManaged Services
NETWORK SHARING AND ITS IMPACT ON MANAGED SERVICES
- 15.05
- Fazal Hussain, CEO, Helios Towers,
- Why Managed Services at all - communicating the decision to employess
- Calculating the costs of transferring the function to a managed services agreement
- Assessing the impact on staff
- Making the transition for staff easier
- Optimising staffing levels and staff positioning
- Ensuring staff remain positive and optimistic
Managed Services forWireless Operators: The Lean OperatorModel
- 15.35
Refreshments and Exhibition Visit
- 16.00
- Junaid Naser, Senior Manager, Analysys Mason
- Understanding the drivers for network sharing
- The various types of sharing underway in the market
- Typical cost efficiencies from sharing strategies
- Understanding the risks and benefits from sharing
Network Sharing for Cost-Efficiencies and Reduced Time-to-Market
- 16.30
- Magnus Lien, Partner, Procure IT Right
- Key impacts on managed service partnerships of the increased trend for network sharing
- How are operators planning to outsource the O&M of shared networks?
- Addressing conflicts between suppliers
- Identifying network sharing as a way to reduce immediate and future costs
- Reducing costs further by outsourcing the shared network
How is Network Sharing Impacting on Managed Service Partnerships?
- 17.00
